Top up on your Mobile Card are realtime transactions and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number top up and all charges that result from those top up/purchases. JomTopUp is not responsible for any purchase of top up for an incorrect mobile number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Top up has not been delivered within 24 hours of your completion of the transaction for reasons like “service provider unavailable” and/or other technical issues, then you may inform us by sending us an email on helpdesk@jomtopup.com or posting us a message on the Contact Us page. 

We request you to include in the email the following details – the mobile number, Operator name, Top up value, Transaction date and Order Number.